IT Essentials v6.0

It-essentials Chapter 8 Exam v6.0 2016

  • 29/03/2018 22:04
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  • 94

1. A user notices that the data transfer rate for the gigabit NIC in the user computer is much slower than expected. What is a possible cause for the problem? The NIC duplex settings have somehow been set to half-duplex.* The NIC wake-on-LAN setting is misconfigured. Hibernation mode is causing the NIC to shutdown unexpectedly. The NIC is configured to use both IPv4 and IPv6 at the same time.   2. Two LEDs are usually present on a NIC. What are the two primary uses for these LEDs? (Choose two.) to indicate the presence of a connection* to indicate interference from another nearby wireless or electronic device to indicate that the NIC has connected to a DHCP server to indicate that the NIC is connected…Read More...

It-essentials Checkpoint Ch1-Ch8 Exam v6.0 2016

  • 29/03/2018 21:03
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  • 90

1. What three voltages are commonly provided by the power supply to the various components inside the computer? (Choose three.) 3.3 volts* 5 volts* 9 volts 12 volts* 24 volts 48 volts   2. Hard drives in a grocery warehouse keep failing because of the adverse warehouse environment. What would be a possible solution for this high failure rate? Install an SSD drive in each computer.* Install a more powerful power supply in each computer. Install an antistatic mat under each computer. Install each computer in a specialized high airflow case.   3. A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to…Read More...

It-essentials Chapter 9 Exam v6.0 2016

1. Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.) Laptop CPUs operate at higher clock speeds. Laptop CPUs use smaller cooling devices.* Laptop CPUs consume more power. Laptop CPUs are interchangeable with desktop CPUs. Laptop CPUs are designed to produce less heat.*   2. Which laptop component makes use of throttling to reduce power consumption and heat? CPU* motherboard optical drive hard drive   3. Why are SODIMMs well suited for laptops? They have a small form factor.* They connect to external ports. They do not produce heat. They are interchangeable with desktops.   4. What is a characteristic of laptop motherboards? Laptop motherboards use the same form factors as desktop motherboards. Laptop motherboards are proprietary.*…Read More...

It-essentials Chapter 10 Exam v6.0 2016

1. What are two ways that iOS differs from Android? (Choose two.) iOS uses an All Apps button whereas Android uses a Home button. iOS has a physical Home button, but Android uses navigation icons.* In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app.* In iOS, apps can only appear on screens, whereas in Android, apps can appear on screens and in folders. In iOS, folders are created by dragging one app on top of another app, but in Android folders must be created from the home screen menu.   2. What is a good source for safely downloading Android apps?…Read More...

It-essentials Chapter 11 Exam v6.0 2016

  • 29/03/2018 18:00
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  • 61

1. Which factor affects the speed of an inkjet printer? the desired quality of the image* the size of printer power supply the quality of the paper the cost of the inkjet cartridges   2. What are two cables that are used to connect a computer to a printer? (Choose two.) serial* FireWire* PS/2 HDMI eSATA   3. What type of connection would be used to connect a printer directly to the network? Ethernet* serial USB Firewire   4. What is a characteristic of thermal inkjet nozzles? The heat creates a bubble of steam in the chamber.* Heat is applied to the ink reservoir of each nozzle. The vibration of the crystal controls the flow of ink. A charge is applied to the printhead.  …Read More...

It-essentials Chapter 12 Exam v6.0 2016

  • 29/03/2018 16:58
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  • 62

1. Which two security precautions will help protect a workplace against social engineering? (Choose two.) performing daily data backups encrypting all sensitive data stored on the servers registering and escorting all visitors to the premises* ensuring that all operating system and antivirus software is up to date ensuring that each use of an access card allows access to only one user at the time*   2. Which two characteristics describe a worm? (Choose two.) executes when software is run on a computer is self-replicating* hides in a dormant state until needed by an attacker infects computers by attaching to software code travels to new computers without any intervention or knowledge of the user*   3. Which type of security threat uses email that appears to…Read More...

It-essentials Chapter 13 Exam v6.0 2016

  • 29/03/2018 15:57
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  • 84

1. What is the correct way to conduct a telephone call to troubleshoot a computer problem? Always gather information from the customer and escalate the problem. Maintain professional behavior at all times.* Ask personal questions to get better acquainted with the customer. Explain each step to help the customer understand the troubleshooting process.   2. What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax? Establish a good rapport with the customer.* Give the customer one minute to speak before taking over the conversation. Put the customer on hold. Spend time explaining the cause of the problem to the customer.   3. A customer is upset and wants to speak to a specific…Read More...

It-essentials Chapter 14 Exam v6.0 2016

  • 29/03/2018 14:56
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  • 71

1. A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.) The external RAID controller loses power.* The RAID controller fails.* The cables connected to the hard drive are connected incorrectly. One of the hard drives fails. RAID has been configured incorrectly.   2. A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem? Update the BIOS firmware to support the dual core CPU.* Increase the amount of RAM available. Replace the HDD with a higher capacity hard drive. Overclock the CPU.…Read More...

It-essentials Practice Exam v6.0 2016

  • 29/03/2018 13:55
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  • 67

1. What two motherboard components control the system boot operations? (Choose two.) BIOS chip* UEFI chip* Northbridge chip Southbridge chip CPU   2. What motherboard chip controls high speed CPU communication to RAM and the video card?   Northbridge* Southbridge BIOS UEFI   3. What is a possible use for virtual computing? to run old applications that are not compatible with current operating systems* to allow computer hardware to be tested to allow computer hardware upgrades to be tested to allow ROM firmware upgrades to be tested   4. True or False? Thin clients require a network connection to remote servers to perform data processing. true* false   5. What is the correct disposal process of old computer batteries? They should be burned because they…Read More...

It-essentials Final Exam v6.0 2016

1. What is the purpose of RAID adapters? to allow older PCI technology expansion slots to be used to provide enhanced audio and graphic capabilities to connect multiple storage devices for redundancy or speed* to connect peripheral devices to a PC to improve performance   2. Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television? DVI HDMI* PS/2 DB-15   3. Which type of input device can identify users based on their voice? digitizer KVM switchbiometric identification device* scanner   4. What type of external storage should be used by a technician to back up over 2 TB of music and video data files? CompactFlash…Read More...

It-essentials Chapter 8 Exam v6.0 2016

1. A user notices that the data transfer rate for the gigabit NIC in the user computer is much slower than expected. What is a possible cause for the problem? The NIC duplex settings have somehow been set to half-duplex.* The NIC wake-on-LAN setting is misconfigured. Hibernation mode is causing the NIC to shutdown unexpectedly. The NIC is configured to use both IPv4 and IPv6 at the same time.   2. Two LEDs are usually present on a NIC. What are the two primary uses for these LEDs? (Choose two.) to indicate the presence of a connection* to indicate interference from another nearby wireless or electronic device to indicate that the NIC has connected to a DHCP server to indicate that the NIC is connected…Read More...

It-essentials Checkpoint Ch1-Ch8 Exam v6.0 2016

1. What three voltages are commonly provided by the power supply to the various components inside the computer? (Choose three.) 3.3 volts* 5 volts* 9 volts 12 volts* 24 volts 48 volts   2. Hard drives in a grocery warehouse keep failing because of the adverse warehouse environment. What would be a possible solution for this high failure rate? Install an SSD drive in each computer.* Install a more powerful power supply in each computer. Install an antistatic mat under each computer. Install each computer in a specialized high airflow case.   3. A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to…Read More...

It-essentials Chapter 9 Exam v6.0 2016

1. Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.) Laptop CPUs operate at higher clock speeds. Laptop CPUs use smaller cooling devices.* Laptop CPUs consume more power. Laptop CPUs are interchangeable with desktop CPUs. Laptop CPUs are designed to produce less heat.*   2. Which laptop component makes use of throttling to reduce power consumption and heat? CPU* motherboard optical drive hard drive   3. Why are SODIMMs well suited for laptops? They have a small form factor.* They connect to external ports. They do not produce heat. They are interchangeable with desktops.   4. What is a characteristic of laptop motherboards? Laptop motherboards use the same form factors as desktop motherboards. Laptop motherboards are proprietary.*…Read More...

It-essentials Chapter 10 Exam v6.0 2016

1. What are two ways that iOS differs from Android? (Choose two.) iOS uses an All Apps button whereas Android uses a Home button. iOS has a physical Home button, but Android uses navigation icons.* In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app.* In iOS, apps can only appear on screens, whereas in Android, apps can appear on screens and in folders. In iOS, folders are created by dragging one app on top of another app, but in Android folders must be created from the home screen menu.   2. What is a good source for safely downloading Android apps?…Read More...

It-essentials Chapter 11 Exam v6.0 2016

1. Which factor affects the speed of an inkjet printer? the desired quality of the image* the size of printer power supply the quality of the paper the cost of the inkjet cartridges   2. What are two cables that are used to connect a computer to a printer? (Choose two.) serial* FireWire* PS/2 HDMI eSATA   3. What type of connection would be used to connect a printer directly to the network? Ethernet* serial USB Firewire   4. What is a characteristic of thermal inkjet nozzles? The heat creates a bubble of steam in the chamber.* Heat is applied to the ink reservoir of each nozzle. The vibration of the crystal controls the flow of ink. A charge is applied to the printhead.  …Read More...

It-essentials Chapter 12 Exam v6.0 2016

1. Which two security precautions will help protect a workplace against social engineering? (Choose two.) performing daily data backups encrypting all sensitive data stored on the servers registering and escorting all visitors to the premises* ensuring that all operating system and antivirus software is up to date ensuring that each use of an access card allows access to only one user at the time*   2. Which two characteristics describe a worm? (Choose two.) executes when software is run on a computer is self-replicating* hides in a dormant state until needed by an attacker infects computers by attaching to software code travels to new computers without any intervention or knowledge of the user*   3. Which type of security threat uses email that appears to…Read More...

It-essentials Chapter 13 Exam v6.0 2016

1. What is the correct way to conduct a telephone call to troubleshoot a computer problem? Always gather information from the customer and escalate the problem. Maintain professional behavior at all times.* Ask personal questions to get better acquainted with the customer. Explain each step to help the customer understand the troubleshooting process.   2. What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax? Establish a good rapport with the customer.* Give the customer one minute to speak before taking over the conversation. Put the customer on hold. Spend time explaining the cause of the problem to the customer.   3. A customer is upset and wants to speak to a specific…Read More...

It-essentials Chapter 14 Exam v6.0 2016

1. A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.) The external RAID controller loses power.* The RAID controller fails.* The cables connected to the hard drive are connected incorrectly. One of the hard drives fails. RAID has been configured incorrectly.   2. A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem? Update the BIOS firmware to support the dual core CPU.* Increase the amount of RAM available. Replace the HDD with a higher capacity hard drive. Overclock the CPU.…Read More...

It-essentials Practice Exam v6.0 2016

  • 24/10/2017 05:50
  • /
  • 81

1. What two motherboard components control the system boot operations? (Choose two.) BIOS chip* UEFI chip* Northbridge chip Southbridge chip CPU   2. What motherboard chip controls high speed CPU communication to RAM and the video card?   Northbridge* Southbridge BIOS UEFI   3. What is a possible use for virtual computing? to run old applications that are not compatible with current operating systems* to allow computer hardware to be tested to allow computer hardware upgrades to be tested to allow ROM firmware upgrades to be tested   4. True or False? Thin clients require a network connection to remote servers to perform data processing. true* false   5. What is the correct disposal process of old computer batteries? They should be burned because they…Read More...

It-essentials Final Exam v6.0 2016

1. What is the purpose of RAID adapters? to allow older PCI technology expansion slots to be used to provide enhanced audio and graphic capabilities to connect multiple storage devices for redundancy or speed* to connect peripheral devices to a PC to improve performance   2. Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television? DVI HDMI* PS/2 DB-15   3. Which type of input device can identify users based on their voice? digitizer KVM switchbiometric identification device* scanner   4. What type of external storage should be used by a technician to back up over 2 TB of music and video data files? CompactFlash…Read More...


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